FAQs regarding what travelers want Over the past few months, we’ve surveyed 5,000 travelers to learn how they travel, search and buy now. Get actionable recommendations to help start attracting travelers in reports. This year’s global research reveals the preferences and expectations of new travelers.

We have summarized some of the FAQS (frequently asked questions) by travelers in one place in order to make it easier for travelers to find answers or solutions related to what they want to know. Browse our Frequently Asked Questions for answers about bookings, flights, discounts, where you’ll stay and more. We’ve got you covered! your Dream vacations start here. Our travel agency experts have access to exclusive cruise deals, all inclusive resorts and personalized vacation packages, Booking airport transfers, car rental, Tours, things to do, sightseeing, day trips and hotel, Best price and Cancel up to 24 hours before.

Get help quickly and find the Answers to the most common questions from our guests, Our customer support team have listened to your feedback and used their knowledge to put together a list of answers to your most frequently asked questions. Please use the below categories to find an answer to your question, We are committed to making sure that your experience is a great one, and our customer support department stands ready to help you with any issue.

Work with us

How do I sign up for Stillvacation?
Click the "List your property" or "Work with Us" button in the main menu to start the quick and easy process. When it's time to create your property listing, be as detailed as possible to attract the right guests for you.
Do I have to sign up with each of your brands separately?
Thankfully, no! You do not need to sign up for all Stillvacation Group brands separately. When you partner with us, your listing will appear on some of the world's leading online travel brands, including Stillvacation.com, Get4ride.com, and more. Collectively, our sites cover virtually every aspect of researching, planning and booking travel. Leisure and business travelers with various tastes and budgets rely on our sites for all their travel needs.
I'm already working with other online travel agencies (OTAs). Can I work with you, too?
Absolutely! We'd be delighted to showcase your property to the millions of travelers who regularly book their trips through our sites.
What access do I get to add my products to appear on the stillvacation.com website?
you can sign into the "Work with Us" or "List My Hotel" pages and explore our Global Connectivity Guide to help you identify the channel partners that specifically support your market. If you're not a partner yet, sign up for free today!
I don't have answers to some of the questions in the signup form. What should I do?
No problem. We'll automatically save the information you enter, and you can go back and finish it whenever you're ready. If you have any problems, visit our Contact Us page and our team will respond to you as soon as possible.
What kind of photos should I upload?
Photos ignite the imaginations of travelers, allowing them to visualize staying with you on their next trip. We recommend including four photos per room type (including the bathroom), and one of each of the key areas (amenities) that make your property special (the common spaces, pools, dining, etc.). They don't need to be professional photo, well-lit smartphone photos will work, but they should have a minimum resolution of 1,000 pixels.
What is a connectivity provider, and do I need one to work with you?
No, you don't need to work with a connectivity provider or have a connectivity solution to effectively register your property with Stillvacation. However, having worked with more than one million properties globally, we know that manually managing your inventory can take a lot of time. Connectivity channel providers create a two-way flow of information between your system and ours, so that reservations, rates and availability are updated automatically. Displaying accurate inventory maximizes the impact of your OTA listing and reduces the risk of over ordering.
I'm from a small property with a small team. Is it easy to work with you?
Yes! Most of our Stillvacation partners are small properties looking to grow their business. We work hard to provide easy-to-use tools, promotional opportunities and support to ensure you're successful.
What is an online travel agency (OTA)?
What is an online travel agency (OTA)? An online travel agency (OTA) is a consumer travel website specializing in the sale of travel products, including flights, hotels, car rentals, cruises, vacation rentals, activities and more. Stillvacation and its logo are trademarks of Travel-Touch Inc. and operates several OTAs, including get4ride.com, and more. We additionally provide tools, capabilities and insights for our travel suppliers, helping them compete and build profitable businesses.

Stillvacation Group

I've just started working with Stillvacation Group. What do I do now?
Welcome! Thank you for joining Stillvacation Group! Your success is our top priority. Find best-practice tips for new partners here - you'll be attracting the best guests for your property in no time!
How will I manage my business with you?
Our easy-to-use platform, Partner Dashboard panel, will be the primary location for managing reservations, loading inventory, changing rates and keeping your listing up to date. Many partners opt to use a connectivity provider to link our systems and automatically perform daily tasks. They log in to the Partner Dashboard panel to leverage our more advanced tools including competitive set analysis, real-time market pricing and other marketing programs. If you have any problems, our local teams are ready to help.
Do you have tools to help me manage my revenue?
Yes. Stillvacation Group partners have access to a suite of tools in partner dashboard panel and data insights that help you develop and execute a profitable revenue management strategy. We're constantly innovating and publishing best-practice guidance to support your success.
How does an online travel agency (OTA) fit into my distribution strategy?
An online travel agency (OTA) is a key part of your distribution strategy. If your goal is to reach more travelers and attract those who will be happiest at your property, an OTA can help. At Stillvacation Group the breadth of our travel supply attracts travelers who are researching, planning and booking travel. They often plan far in advance, stay longer at your property and spend more. In addition to helping you fill your rooms, we provide tools and market insights to help you provide outstanding guest experiences and grow your business.
What is Stillvacation Group all about?
We are one of the world's leading travel marketplaces, with an extensive brand portfolio that includes both globally recognized and locally relevant travel brands, including Stillvacation.com, get4ride.com, Baliwow.com, Lombokwow.id and more. Learn more in our About Us section.
Is the content on this website available in other languages?
Yes. Learn more about how the Stillvacation Group benefits partners like you by clicking your language below: 简体 中文 繁體 中文 (台灣) Español French Italiano Japan Russia Indonesia

Reservations

Do I need to confirm all my reservations?
No. To keep your workload to a minimum, we automatically email the guest to confirm the reservation.
What happens if a guest cancels or is a no-show?
You can easily cancel a reservation on behalf of a guest in the Partner Dashboard panel. If a cancellation fee applies, your fee will automatically accumulate in your revenue amount table.
My property doesn't provide 24-hour check-in. Can I contact guests prior to arrival to arrange a check-in time?
Yes. The Messages tool in Partner Dashboard allows communication with guests before they arrive and we're happy to include check-in instructions with your property listing.
Can I make changes to my property listing?
Yes. In fact, we encourage you to make changes to your listings and keep them up to date, as it will help you stay competitive. These easy, step by steps guides make updating your Rooms & Rates, Photos, and Amenities fast and easy.
How do I reconcile a Hotel Collect reservation?
We know that change is a given in hospitality. If a guest stays longer, leaves early or doesn't show, you'll need to reconcile the amount we expected you to collect with the amount that was actually charged. We ask that you do this before the fourth day of the month following the original check-out date. To minimize the effort required, we've created step-by-step instructions for you to take in Partner Dashboard.
How do I know that I've received a booking?
You choose how you want to learn about all new bookings, as you can be notified in several ways. We can automatically populate your reservation system through your connectivity channel manager, send you an email, communicate via inbox in your Partner Dashboard (the platform for managing your business with us)
How do I communicate with a guest?
If you need to communicate with a guest, whether it's a customized welcome message, or to check in on guest satisfaction during a stay, we have the tools to communicate with a guest in your partner dashboard to help you engage your guests.

Payments

How do Stillvacation Group payments work?
As an Stillvacation Group partner, you choose how you want to accept guest payments. Options include leveraging our secure payment processing to have travelers pay online when they book and charging an Stillvacation Group issued virtual credit card, paypal, stripe, payoneer, Dana, Ovo or via Bank transfers for payment at check-out. You can also have guests pay you directly at check-out and compensate Stillvacation Group. To appeal to the broadest number of travelers, you can choose to offer both options and let the guests decide what's best for them.
What if my property doesn't accept credit cards?
It isn't a problem if your property doesn't accept credit cards. We'll make sure your listing communicates how you accept payment (cash, check, credit card, etc.) so travelers are prepared when they arrive. We'll confirm with you in a call to welcome you to the Stillvacation Group family.
How much compensation will I pay for reservations?
Compensation for reservations varies around the globe and we'll share the percentage for your market as part of the contracting process.
What do I get for the compensation I pay?
In addition to providing an easy-to-use and secure experience for travelers to book your rooms, Stillvacation Group invests heavily in advertising, digital marketing and social media promotion to attract consumers from around the world to your market and individual property. We are constantly mining our data for insights and emerging travel trends so we can both innovate and develop the best set of free and robust tools that enable you to grow your business. We also operate traveler and partner support centers to help solve the sticky logistical issues that inevitably arise when people set out to explore the world.

Connectivity

I have a channel manager but can't seem to connect to Stillvacation Group. Can you help?
Yes! For help connecting your property through your existing channel manager, please email us at info@stillvacation.com.

Guest Relations

Will guest reviews appear on all the Stillvacation sites, or just the one the guest used to book?
guest reviews is work on the Stillvacation sites. Reviews will appear first on the booking website and after 30 days they will display across all the sites in our marketplace.
Can you give more guidance on how to respond to negative guest feedback?
Absolutely. Tips for acknowledging guest concerns during their stay and for responding to poor reviews are both available. In-house Feedback is always private while post-stay reviews, once vetted, will be available to other travelers. Graciously acknowledged less than glowing feedback and perhaps sharing how you've remedied the issue will help you actively manage your online reputation.
Are there other ways to use Guest Review Insights, beyond identifying trends in my guest reviews?
Yes! Discover more about Guest Insights in this article. You'll learn about identifying potential revenue growth opportunities from specific countries and how you can target travelers from that location with Travel Ads or promotions.
Is it possible to display the reviews Stillvacation Group solicits on my hotel website?
We would love that. Use these step-by-step instructions to download and use our Guest Review Widget on your site.

Marketing

Can I use more than one marketing program at a time?
Absolutely! They're designed to be used together and as standalone tools. For example, you might be a VIP Access property running a package promotion to attract travelers who plan ahead, while at the same time leveraging a same-day deal to offset last-minute cancellations.
What is a good TravelAds budget?
You can go slow at the beginning, with $ 0.25 cost per click and a daily budget that feels comfortable, and learn what works for you. Our Media Solutions team is happy to help, you can ask a question or, if you're ready, sign up for an account.
Are there restrictions on promotions?
No, although before you begin, you should review our promotion guidelines. Then feel free to participate in any of our campaigns or promotions and remember, you can always design your own.
When should I use an Accelerator?
Check out this video on increasing visibility for more context. Strategies for using Accelerator vary depending on business need. Some partners are very precise, adding an Accelerator only when they need to fill rooms. Others run an Accelerator for a longer period, paired with a promotion targeting a specific audience - e.g. travelers who book early. It's easy to test, learn and adjust until you find an approach that works best for you.

Mobile app

Is it easy to take and upload photos in partner dashboard panel using the Stillvacation app?
Yes! Use our simple instructions for uploading photos on either an Android device. For tips on taking great smartphone photos.
Can I do everything on the app I can do in Partner Dashboard panel?
The Partner Central mobile app is robust and the notifications feed is perfect when you're on the go - keeping you up to date on bookings and cancellations and letting you take action on reservations, property performance insights and in-house feedback from guests. However, you might find your more data-intensive tasks are easier to do on a desktop.

Property Listing

Why should I spend time on my listing?
The detail you share about your property - types of amenities, services, policies and proximity to popular sites - is used when travelers narrow a search to find an accommodation that meets their specific needs. The visibility of your hotel is helped when you provide robust information. Excellent photos and information about your surroundings help travelers imagine staying with you and prompt them to book their stay.
Why should I check my Content Score?
Get step-by-step instructions on how to improve your Content Score. Your Content Score confirms you've crafted a high performing listing for Stillvacation sites and allows you to compare the quality of your content to comparable properties in your market.
Why is my Photo Score important?
Watch our video on uploading photos or use these instructions. Your Photo Score quickly identifies whether your gallery has the images travelers typically want to see, determines if the quantity and quality are right and highlights areas to improve to drive more engagement.
Do Points of interest really matter?
Yes! These tips will help you add landmarks and sites to your listing. Travelers often have a list of things they want to see and do and will filter their hotel searches to stay nearby. Points of interest are used to match your property to proximity searches and help travelers feel confident enough to book their stay.

Rooms & Rates

Add Room and Rate
Use these step-by-step instructions to review room or make some changes rate for each room in Partner Central.
How often do I need to adjust my competitive set?
How often do I need to adjust my competitive set? You can make updates every 7 days to keep pace with changes in your market.
What strategies can I employ to minimize relocations?
Learn how to avoid guest relocations in Partner Dashboard. To eliminate same-day arrivals, consider setting a booking cutoff restriction to specify how many days in advance a guest must book before check-in.
How can you help me save time in my day?
We can help you save time in so many ways. For example, you can bulk upload room inventory and availability to quickly make updates across multiple room types. Read our step-by-step instructions to learn more.
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