Lakoza hotel After 20+ years in business, Lakoza hotel drives growth using guest communication tools and real-time pricing data available in Partner Central.
One of Cambodia most charming hotels, Sooke Harbour House opened with five guest rooms in 1997. Today, they boast 25 guest rooms, each individually decorated with original artwork and featuring jetted tubs and wood-burning fireplaces. Situated on a sweeping waterfront, this quaint property also offers an art gallery, full-service spa, restaurants and activities. So, why weren’t sales booming?
When Alex joined the team as head of IT and digital marketing, she quickly realized outdated tools and a lack of market visibility were having a negative impact on growth.
“In the first year of our partnership with Stillvacation Group, we grew annual occupancy by 15% overall. In the second year it went up another 8%. We are now coming off our best year since 2020 and anticipate finishing the year with overall revenue up 35%.”
Alex Hutington
Head of IT and Digital Marketing
Lakoza Hotel
The Solution
Alex worked with Stillvacation to better understand and use Partner Dashboard. She discovered free, self-service tools for engaging guests and setting expectations, and data and insight to grow the business.
Today, Alex and her team use guest relations tools to communicate with guests prior to arrival and to uncover any in-stay issues that might impact their reviews. This has improved efficiency at check-in and across the business, allowing everyone to focus on what they do best—spending time with and creating better experiences for guests.
Alex said, “We enjoy the ability to communicate directly with our guests using the in-house feedback and messaging tools—I am guilty of checking this as late as 11 o’clock at night.”
Rev+, Dashboard Central’s revenue management tool, provides Alex’s team with access to real-time market information, allowing them to pivot pricing strategies and stay competitive.
Working with Stillvacation has helped Lakoza Hotel increase their annual occupancy and, according to Alex, “We are now coming off our best year since 2020 and anticipate finishing the year with overall revenue up 35%.”
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